Up & Running With Servicenow

Up & Running With Servicenow Description

Up & Running With Servicenow explains ServiceNow in a clear and concise manner. It gives you a look at 6 use cases which leverage the ServiceNow platform and covers how to get your very own ServiceNow instance up and running for free.

Here’s what you will learn in this course:

• Introduction
  • Introduction
  • Navigating Udemy
  • A Note on ServiceNow Releases
  • So What Is ServiceNow?
  • Concepts & Terminology
  • Obtaining a Personal Developer Instance
  • ServiceNow Resources & FAQs
• Use Cases
  • Incident Management
  • Change Management
  • Configuration Management
  • Orchestration
  • Service Portal
  • Custom Business Applications
• Getting Started
  • Obtaining a Personal Developer Instance (PDI)
  • Navigating the Product Documentation
  • Leveraging the Community
  • Discovering the Developer Site
  • Adventuring with Additional Resources
• Up & Running
  • Introduction to the User Interface (UI)
  • Navigating Lists
  • Navigating Forms
  • Creating and Maintaining Reports
  • User Administration & UI Configuration
• Touring the Platform
  • Incident
  • Problem
  • Knowledge
  • Service Catalog
  • Bonus: Next Steps